Return Policy

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Xarvormao is committed to your satisfaction with our custom-manufactured blinds and curtains. This Return Policy outlines the terms and conditions for returns and exchanges of our window treatment products.

Custom-Manufactured Products

All blinds and curtains manufactured by xarvormao are custom-made to your specific measurements and design preferences. Due to the bespoke nature of our products, returns are subject to the conditions outlined in this policy.

Non-Returnable Custom Items

Custom-manufactured window treatments made to your specifications cannot be returned or exchanged if:

  • You have changed your mind about the color, fabric, or style after approval
  • Measurements were provided by you and products were manufactured accordingly
  • The product was made to non-standard specifications at your request
  • Installation has been completed

Manufacturing Defects

Xarvormao stands behind the quality of our workmanship. If your blinds or curtains have a manufacturing defect, we will address the issue at no additional cost to you.

Reporting Defects

To report a manufacturing defect:

  • Contact us within 7 days of installation or delivery
  • Provide photographs clearly showing the defect
  • Include your order number and product details
  • Describe the issue in detail

Resolution Process

Upon verification of a manufacturing defect, xarvormao will:

  • Assess the defect and determine the appropriate solution
  • Repair the product if possible
  • Remake the product if repair is not feasible
  • Arrange collection and redelivery at no cost to you

Incorrect Orders

If we manufacture products that do not match your approved specifications due to our error, we will remake the items at no charge. This applies when:

  • The wrong fabric or color was used
  • Measurements were incorrectly transcribed by our team
  • The wrong product type was manufactured
  • Features specified in your order were omitted

Measurement Responsibility

Accurate measurements are critical for custom window treatments:

  • If Xarvormao provided the measuring service, we accept responsibility for measurement accuracy
  • If you provided measurements, you accept responsibility for their accuracy
  • Products manufactured to customer-provided measurements are not eligible for return due to sizing issues

Damaged During Delivery

If your products arrive damaged during shipping or delivery:

  • Note any visible damage on the delivery receipt
  • Photograph the damage and packaging immediately
  • Contact us within 48 hours of delivery
  • Do not attempt installation of damaged products

We will arrange for inspection and replacement of products damaged during delivery at no cost to you.

Cancellations

Order cancellation terms depend on the stage of your project:

  • Before measurement: Full refund of any deposit paid
  • After measurement but before manufacturing: Refund minus consultation and measuring costs
  • After manufacturing has commenced: No refund available
  • After delivery or installation: Cancellation not possible

Warranty Coverage

Our warranty covers manufacturing defects for the period specified in your order confirmation. The warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse or accidents
  • Damage from pets
  • Fading due to sun exposure beyond normal expectations
  • Damage from alterations or repairs by third parties

Consumer Rights

This Return Policy does not affect your statutory rights under US consumer protection legislation. Products must be of acceptable quality and fit for purpose.

Return Timeframes

All return requests must be made within the applicable timeframe:

  • Manufacturing defects: 7 days from installation or delivery
  • Delivery damage: 48 hours from delivery
  • Incorrect orders: 7 days from installation or delivery

Contact Us About Returns

To initiate a return or discuss any issues with your blinds and curtains from Xarvormao, please contact us:

Xarvormao
2026 2nd Ave N, Great Falls, MT 59401, United States
Phone: +14067611233
Email: privacy@xarvormao.world